A complete guide to the alerts you'll receive and the steps you should take
When someone you're listed as an emergency contact for misses their check-in, here's exactly what happens
You'll receive an email immediately when a check-in is missed
Person: [Their Name]
Missed Check-In: [Morning/Evening] at [Time]
Last Check-In: [Date/Time]
Action Required: Please try to contact them
Note: They may have simply forgotten. However, please verify they are safe.
A text message is sent to your phone at the same time
⚠️ MISSED CHECK-IN
[Name] did not check in for their [Morning/Evening] check-in at [Time].
Last check-in: [Date/Time]
Please contact them to ensure they are safe.
Soon you'll also receive alerts via WhatsApp for even faster notifications
Follow these clear steps to ensure your loved one is safe
Most missed check-ins are simply because someone forgot or got distracted. Start with a simple phone call or text message.
What to say:
"Hi [Name], I got a notification that you missed your DailyOK check-in. Just checking in to make sure you're okay!"
If you can't reach them within 15-30 minutes, try contacting other people who might be able to check on them.
Call their spouse, children, or siblings
Ask neighbors to knock on their door
Contact their employer or close friends
If they live in an apartment, contact management
If you still can't reach them after trying multiple methods for 1-2 hours, it's time to request a welfare check from local authorities.
How to request a welfare check:
⚠️ Trust your instincts: If you have reason to believe they're in immediate danger (medical emergency, fall, etc.), call 911 instead of the non-emergency number.
If the person realizes they missed their check-in by mistake, they can cancel the alert in the app. You'll receive a follow-up notification that everything is okay.
"Good news! [Name] has marked their missed check-in as a false alarm. They are safe and okay."
"✓ [Name] cancelled the alert. False alarm - they're okay!"
This is actually the most common scenario. People forget to check in, see the notification on their phone, and quickly cancel it before their contacts worry.
Take the alert seriously, but remember that most missed check-ins are innocent mistakes. Start with simple contact attempts.
Save their address, phone number, and key contacts in a place you can quickly access. This helps you act fast if needed.
If there are multiple emergency contacts, coordinate your response to avoid duplicate welfare checks or confusion.
Never hesitate to request a welfare check if you're truly concerned. It's better to be safe than sorry.
You'll only receive alerts when the person you're monitoring misses one of their scheduled check-ins (typically twice per day). If they consistently check in, you won't receive any notifications.
No, you won't receive notifications for successful check-ins. This prevents alert fatigue and ensures you only get notified when action is needed. The system follows a "no news is good news" principle.
The person using DailyOK controls the alert settings. However, you can update your contact information (phone number or email) by asking them to update it in their emergency contacts list.
Let the person know in advance when you'll be unavailable. They can add additional emergency contacts who can respond during that time, or temporarily adjust their emergency contact list.
No. As an emergency contact, you'll receive alerts via email and SMS. You don't need to download or use the DailyOK app at all. Only the person using the check-in service needs the app.
All official DailyOK alerts come from alerts@dailyok.app and will include specific details about the person (their name) and their missed check-in time. If you're ever unsure, contact the person directly to verify.
Your role as an emergency contact provides invaluable peace of mind for someone you care about